Job Description
Join our dynamic team at Coastal Connect Solutions as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with a passion for helping others to deliver exceptional client experiences. No prior experience required—comprehensive training provided. This immediate hire opportunity offers competitive pay, growth potential, and a supportive work environment in sunny Virginia Beach. Apply today and launch your career in customer service!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications (MS Office, CRM)
- Positive attitude and willingness to learn
- Ability to work flexible hours including weekends
- Valid work authorization in the United States