Job Description
Start your career tomorrow with Nexus Solutions Group! We're seeking motivated Entry Level Customer Service Specialists to join our dynamic team in Cleveland, OH. No experience needed—just a passion for helping others and a desire to grow. Enjoy competitive pay, comprehensive training, and a supportive environment where your talent shines. Join 500+ team members building their futures with us!
What We Offer:
- Industry-leading starting pay with performance-based raises
- 100% paid training and certifications
- Health/dental/vision benefits after 60 days
- Tuition reimbursement program
- Clear career advancement path
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions in CRM systems with 99% accuracy
- Collaborate with team to improve service protocols
- Meet/exceed KPIs: first-call resolution and satisfaction scores
- Proactively identify upsell opportunities for premium services
- Attend weekly product knowledge workshops
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service experience
- Exceptional verbal/written communication skills
- Proficiency in Microsoft Office and CRM tools
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (1-2 days/month)