Job Description
Join Detroit's fastest-growing startup as an Entry-Level Customer Service Specialist! No experience required—we provide comprehensive training to launch your career in customer success. Our Detroit-based team offers a supportive environment where your growth is prioritized. Enjoy competitive pay, health benefits, and opportunities for advancement within 6 months. If you're a motivated communicator ready to learn, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Participate in weekly training sessions to enhance product knowledge
- Maintain customer satisfaction scores above 95%
- Support marketing campaigns with customer outreach
- Identify process improvements for team efficiency
Qualifications
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with Microsoft Office and basic tech tools
- Positive attitude and willingness to learn new systems
- Ability to work flexible hours including weekends
- Valid driver's license preferred for occasional field tasks
- No prior experience necessary—training provided!