Job Description
Start your career tomorrow with Nexus Solutions Group! We're hiring Entry Level Customer Service Specialists for immediate full-time positions in Atlanta, GA. Join our dynamic team and gain hands-on experience in a fast-paced environment while supporting Fortune 500 clients.
Why Join Us?
- Comprehensive paid training program
- Clear career advancement path
- Competitive benefits package including health insurance
- Modern downtown Atlanta office with flexible work options
This is your opportunity to launch a rewarding career in customer service without prior experience required.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in ongoing training and development sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Ability to multitask in high-pressure situations
- Basic proficiency with Microsoft Office Suite
- Positive attitude with customer-first mindset
- Reliable transportation to downtown Atlanta office
- Openness to flexible scheduling (weekend/weekday shifts)