Job Description
Launch your career with Innovate Solutions Group! We're seeking motivated Entry Level Customer Service Specialists to join our dynamic team in Charlotte, NC. No prior experience required – we provide comprehensive training to help you succeed in a fast-paced environment. As a key member of our client success team, you'll build foundational skills in communication, problem-solving, and CRM systems while delivering exceptional service to our diverse clientele. Enjoy competitive compensation, growth opportunities, and a supportive culture that values your development.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Document interactions accurately in Salesforce CRM system
- Collaborate with senior team members to resolve complex customer issues
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to team performance goals and customer satisfaction metrics
- Identify opportunities to improve customer experience workflows
- Maintain detailed records of customer interactions and resolutions
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong written and verbal communication skills
- Basic computer proficiency with willingness to learn new software
- Positive attitude and ability to thrive in a team environment
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our Charlotte office
- Ability to work flexible shifts including weekends as needed