Job Description
Urgent Hiring! No Experience Required! Join our award-winning team at GrowthTech Solutions as an Entry-Level Customer Service Specialist. We provide comprehensive paid training to launch your career in customer success. This is your opportunity to gain industry-recognized skills while supporting Fortune 500 clients in a dynamic, tech-forward environment.
Our 8-week paid training program covers CRM systems, conflict resolution, and product knowledge. Upon completion, you'll transition into a permanent role with career advancement opportunities. We offer competitive benefits, flexible scheduling, and a supportive team culture focused on your growth.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries and troubleshoot technical issues efficiently
- Document interactions accurately in Salesforce CRM
- Collaborate with technical teams to resolve complex escalations
- Meet key performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
- Maintain product knowledge through ongoing training modules
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience accepted
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and basic tech tools
- Ability to learn new systems quickly during training
- Positive attitude and customer-first mindset
- Authorized to work in the United States
- Reliable transportation to Fort Worth office