Job Description
Join our dynamic team at CityLink Solutions as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to provide exceptional support to our valued clients. This is your opportunity to launch a rewarding career in customer service with immediate start date and comprehensive training provided. Enjoy competitive pay, flexible scheduling options, and a supportive work environment in the heart of Portland.
What We Offer:
- Immediate hire with paid training
- Competitive hourly wage + performance bonuses
- Comprehensive health benefits (medical/dental/vision)
- 401(k) with company match
- Professional development opportunities
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics and quality standards
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Proficient with basic computer applications
- Positive attitude and willingness to learn
- Reliable transportation to our downtown office
- Authorization to work in the United States