Job Description
Join Memphis's fastest-growing startup as an Entry-Level Customer Service Specialist! We're urgently hiring passionate individuals to deliver exceptional client experiences. This is your chance to launch a rewarding career in customer relations with comprehensive training and growth opportunities. Perfect for recent graduates or career changers with strong communication skills. Enjoy competitive pay, health benefits, and a dynamic team environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records
- Collaborate with sales and support teams to ensure seamless service
- Meet daily performance metrics for response time and resolution
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to refine service skills
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience
- Proficiency with CRM software and Microsoft Office
- Ability to thrive in fast-paced environments
- Positive attitude with customer-first mindset
- Must pass background check and drug screening