Job Description
Join Atlanta's fastest-growing startup as an Entry-Level Customer Service Specialist! No experience required – we provide comprehensive training to launch your career. Enjoy competitive pay, flexible scheduling, and opportunities for rapid advancement in our dynamic Atlanta headquarters.
Why You'll Love This Role:
- Zero experience needed – we invest in your success
- Modern downtown Atlanta workspace with free parking
- Clear career path to team leadership positions
- Comprehensive health benefits after 90 days
- Collaborative culture with mentorship programs
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues using our CRM system
- Document interactions accurately in Salesforce database
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for response times and resolution rates
- Participate in bi-weekly training sessions to enhance skills
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications (MS Office, email)
- Ability to work flexible shifts including weekends if needed
- Positive attitude and commitment to customer satisfaction
- No prior experience required – training provided
- Must pass background check and drug screening