Job Description
Launch your career with Cleveland Community Solutions! We're seeking passionate individuals for our Entry-Level Customer Service Specialist role—no experience required. Join our award-winning team and gain valuable skills while serving our vibrant community. We provide comprehensive paid training, career advancement opportunities, and a supportive environment where your growth is our priority.
What Makes This Opportunity Special:
- Full-time position with benefits (health/dental/vision after 90 days)
- Paid 4-week onboarding program
- Clear career path to team leadership
- Modern downtown office with flexible scheduling
Perfect for recent graduates, career changers, or anyone ready to build a professional foundation in customer experience.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Identify opportunities to improve customer experience
- Complete daily performance metrics (calls handled, satisfaction scores)
- Participate in weekly training sessions to enhance product knowledge
- Maintain positive brand representation in all communications
Qualifications
- No prior experience required—enthusiasm is our primary requirement
- High school diploma or equivalent (GED accepted)
- Strong written and verbal communication skills
- Basic computer proficiency (typing, web navigation)
- Ability to multitask in a fast-paced environment
- Reliable transportation to downtown Cleveland location
- Passion for helping others and solving problems
- Willingness to learn new systems and processes