Job Description
Join our award-winning team at Bluegrass Solutions Group! We're urgently seeking motivated Entry-Level Customer Service Specialists to deliver exceptional experiences to our growing client base. No prior experience required – we provide comprehensive training and career advancement opportunities. Enjoy competitive pay, health benefits, and a collaborative culture in Louisville's vibrant downtown.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve issues using CRM systems and knowledge bases
- Document interactions and maintain accurate records
- Collaborate with support teams to resolve complex cases
- Meet performance metrics for response time and resolution
- Identify process improvement opportunities
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Strong problem-solving abilities
- Basic computer proficiency (MS Office, CRM systems)
- Ability to work flexible hours including weekends
- Positive attitude and customer-first mindset
- Willingness to learn new technologies
- Valid driver's license for occasional off-site meetings