Job Description
Launch Your Career in Jacksonville! No Experience Required!
Join our dynamic team at Jacksonville Innovations Group as an Entry-Level Customer Service Specialist. We're urgently hiring motivated individuals in Jacksonville, FL, who are eager to grow professionally. This is your opportunity to gain valuable experience in a supportive environment while contributing to our mission of exceptional customer service.
What We Offer:
- Comprehensive paid training
- Clear career advancement path
- Health benefits and retirement plans
- Collaborative team culture
- Competitive salary and bonuses
Perfect for recent graduates, career changers, or anyone starting their professional journey. No previous experience needed – we'll teach you everything!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and resolution
- Participate in ongoing training and development
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree a plus)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficiency with basic computer applications
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Reliability and punctuality
- Valid work authorization in the US