Job Description
Join our dynamic team as an Entry Level Customer Service Specialist and kickstart your career in Raleigh's thriving tech hub! No experience required – we're seeking motivated individuals ready to grow with us. Enjoy competitive compensation, comprehensive training, and a supportive environment where your contributions matter. Why join us?
- Industry-leading onboarding program
- Career advancement opportunities
- Modern downtown Raleigh workspace
- Health benefits and 401k matching
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical and billing issues efficiently
- Document interactions in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet performance metrics for response times and resolution
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- Exceptional communication skills
- Strong problem-solving abilities
- Proficient with Microsoft Office Suite
- Customer-focused mindset
- Ability to work flexible hours including weekends
- No prior experience required – training provided