Job Description
Join our dynamic healthcare team as an Entry-Level Customer Service Specialist! No experience is required – we provide comprehensive training to launch your career in a supportive environment. You'll be the first point of contact for patients, ensuring exceptional service while learning valuable healthcare operations. This urgent opening offers immediate start and growth opportunities within one of North Carolina's fastest-growing healthcare providers.
Responsibilities
- Handle inbound/outbound calls and emails from patients regarding insurance inquiries and appointment scheduling
- Update and maintain electronic health records with accuracy and confidentiality
- Collaborate with medical teams to resolve patient concerns efficiently
- Document all interactions in compliance with HIPAA regulations
- Participate in ongoing training programs to enhance service quality
- Contribute to process improvement initiatives for better patient experiences
Qualifications
- High school diploma or equivalent (no college experience needed)
- Exceptional communication and interpersonal skills
- Ability to learn quickly and adapt to new systems
- Strong attention to detail and organizational abilities
- Proficient with basic computer applications
- Empathetic approach to patient interactions
- Must pass background check and drug screening