Job Description
Immediate opportunity for career starters! Join our dynamic team at Urban Solutions Group as an Entry-Level Customer Service Specialist. No prior experience required – we provide comprehensive training to launch your professional journey. This urgent full-time position offers competitive pay, benefits, and growth opportunities in Philadelphia's thriving business district.
Why You'll Love Working Here: Collaborative environment, flexible scheduling options, and career advancement pathways. Perfect for recent graduates or career changers seeking stability and skill development.
Responsibilities
- Handle inbound/outbound customer calls and inquiries with professionalism
- Resolve customer concerns using our proprietary CRM system
- Process orders, payments, and account modifications accurately
- Collaborate with team members to ensure seamless service delivery
- Document interactions and maintain detailed case records
- Meet daily performance metrics for call volume and resolution
- Participate in ongoing training programs to enhance skills
Qualifications
- No experience required – training provided!
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening abilities
- Basic computer literacy and typing skills (30+ WPM)
- Ability to work in a fast-paced team environment
- Reliable transportation to downtown Philadelphia
- Positive attitude and willingness to learn
- Must be available for weekday and weekend shifts