Job Description
Join Capital Solutions Group as an Entry-Level Customer Service Specialist and kickstart your career in DC's thriving business district! We're seeking motivated individuals with no prior experience to deliver exceptional client experiences while enjoying weekly paychecks. Our comprehensive training program ensures you'll develop valuable communication and problem-solving skills in a supportive, fast-paced environment.
As a cornerstone of our client relations team, you'll handle inbound inquiries, resolve issues efficiently, and contribute to our 98% customer satisfaction rate. We offer competitive hourly wages, flexible scheduling options, and clear pathways for growth into senior roles. Plus, with weekly direct deposit, you'll never wait for your hard-earned pay!
Responsibilities
- Respond to 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and account issues with 95% first-contact resolution
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed weekly performance metrics for response time and CSAT
- Participate in bi-weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office Suite
- Ability to type 40+ WPM with 95% accuracy
- Strong problem-solving and multitasking abilities
- Comfortable working in a team-based environment
- Previous customer service experience preferred but not required
- Must pass background check and drug screening