Job Description
Launch your career with Coastal Solutions Group! We're seeking motivated individuals with no prior experience for our entry-level Customer Service Specialist position in Virginia Beach. Join our supportive team and gain hands-on training in client communication, problem-solving, and customer relationship management. Perfect for recent graduates or career changers looking to build a foundation in professional growth.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training programs to develop product knowledge
- Contribute to process improvement initiatives
- Maintain positive brand representation in all customer interactions
Qualifications
- High school diploma or equivalent (required)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications (Microsoft Office Suite)
- Ability to work in a fast-paced environment
- Positive attitude with willingness to learn
- Customer-focused mindset and teamwork orientation