Job Description
Launch your career with Detroit's fastest-growing company! We're hiring motivated Entry-Level Customer Service Specialists to join our award-winning team. No experience required – we provide comprehensive paid training to help you succeed. Enjoy competitive pay, full benefits, and a supportive work environment in downtown Detroit. If you're passionate about helping others and ready to grow professionally, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve customer concerns with empathy and efficiency
- Update and maintain customer records in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience
Qualifications
- No prior experience required – we train all new hires
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Detroit location