Job Description
Join our dynamic team at Innovate Solutions Group and launch your career without prior experience! We're seeking motivated individuals to provide exceptional customer support in Jacksonville's growing tech sector. Enjoy comprehensive paid training, flexible scheduling options, and clear advancement pathways. Our supportive environment welcomes career changers, recent graduates, and anyone ready to build professional skills. Apply today and transform your potential into a rewarding career!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in our CRM system while maintaining data confidentiality
- Collaborate with team members to resolve complex issues and improve service quality
- Participate in ongoing training programs to enhance product knowledge and communication skills
- Meet performance metrics including call handling time and customer satisfaction scores
- Identify opportunities to process sales and upsell company products/services
- Adhere to company policies and regulatory compliance standards
Qualifications
- No prior experience required – we provide comprehensive paid training
- High school diploma or equivalent (GED accepted)
- Strong communication skills with clear verbal and written abilities
- Basic computer literacy and ability to learn new software quickly
- Positive attitude and willingness to work in a fast-paced environment
- Ability to stand/walk for extended periods (if required for role)
- Valid Florida driver's license (if local travel needed)
- Pass background check and drug screening