Job Description
Join our dynamic team at Baltimore Growth Partners and jumpstart your career in customer service! We're urgently hiring enthusiastic individuals for immediate full-time roles with competitive pay and growth opportunities. No prior experience required – we provide comprehensive training to set you up for success. Enjoy a modern workspace in downtown Baltimore with flexible scheduling and benefits starting day one. This is your chance to build a professional foundation while making a real impact in our growing organization.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and account issues using proprietary CRM systems
- Document customer interactions accurately in Salesforce database
- Collaborate with support teams to escalate complex technical issues
- Maintain customer satisfaction scores above 95% through positive communication
- Participate in bi-weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives for better customer experience
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong written and verbal communication skills
- Ability to navigate multiple software systems simultaneously
- Excellent problem-solving and conflict resolution abilities
- Flexible availability including weekends and holidays
- Passion for helping others and learning new technologies
- Basic typing speed of 40+ WPM
- Positive attitude with resilience in fast-paced environments