Job Description
Join Innovate Solutions Group as an Entry Level Customer Service Specialist and launch your career in Raleigh's thriving tech hub! We're seeking motivated individuals with no prior experience to deliver exceptional support to our growing client base. Our comprehensive training program will equip you with essential skills in communication, problem-solving, and CRM systems. Enjoy competitive compensation, health benefits, and opportunities for rapid advancement in a dynamic, inclusive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions and resolve issues using our proprietary CRM platform
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify upsell opportunities and contribute to client retention goals
- Maintain accurate records in our ticketing system and escalate complex cases
- Participate in continuous training to enhance product knowledge
- Support quality assurance initiatives through feedback implementation
Qualifications
- High school diploma or equivalent (college students welcome)
- No prior experience required – comprehensive training provided
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications and willingness to learn new software
- Positive attitude with customer-first mindset
- Ability to work flexible hours including weekends if needed
- Valid authorization to work in the United States