Job Description
Join our dynamic team at GrowthTech Solutions and launch your career in customer service! We're seeking enthusiastic Entry Level Customer Service Specialists to deliver exceptional experiences to our clients. This flexible part-time role offers comprehensive training and opportunities for advancement in a fast-growing tech company. Perfect for students or career-changers looking to build professional skills while maintaining work-life balance.
Our Austin headquarters features modern collaborative spaces, competitive benefits for part-time staff, and a supportive culture that values growth and innovation. Enjoy flexible scheduling, including weekend shifts, and become part of a team committed to excellence.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues and provide product support using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with senior team members to resolve complex cases
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to team goals by meeting performance metrics
- Identify upsell opportunities and communicate product benefits
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent verbal and written communication skills
- Basic computer proficiency and ability to learn software quickly
- Strong problem-solving and multitasking abilities
- Positive attitude with customer-first mindset
- Ability to work flexible hours including weekends
- Previous customer service experience preferred but not required
- Must be authorized to work in the United States