Job Description
Launch your career with no experience required! Growth Horizons Inc. is seeking enthusiastic individuals to join our Baltimore-based customer service team. We provide comprehensive training, competitive benefits, and clear advancement paths for motivated professionals. Join a supportive environment where your growth is our priority!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve service issues efficiently using our CRM system
- Document interactions accurately in customer databases
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for call volume and resolution times
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – we train from the ground up!
- Strong communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Problem-solving mindset with attention to detail
- Positive attitude and eagerness to learn
- Reliable internet connection for remote work components
- Must pass background check and drug screening