Job Description
Launch your career with industry-leading paid training at GrowthEdge Solutions! We're seeking motivated entry-level professionals in Memphis, TN to join our dynamic customer service team. No prior experience required – we invest in your growth with comprehensive paid training, mentorship from industry experts, and a clear career advancement path. Enjoy competitive pay, full benefits, and a collaborative environment where your success is our priority. Join us in transforming customer experiences while building your professional future.
Responsibilities
- Delocate exceptional customer support via phone, email, and chat channels
- Resolve inquiries and troubleshoot technical issues using CRM systems
- Document interactions and maintain accurate client records
- Collaborate with team to improve service quality and efficiency
- Meet performance metrics including response times and resolution rates
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service or related experience
- Strong communication and problem-solving abilities
- Proficiency with Microsoft Office Suite
- Ability to thrive in a fast-paced environment
- Willingness to learn new technologies and systems
- Positive attitude and team-oriented mindset
- Reliable transportation to our Memphis training facility