Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at Horizon Solutions Inc. We're seeking motivated individuals with no prior experience to launch their careers in a supportive environment. As a key member of our customer experience team, you'll help clients resolve inquiries, build relationships, and contribute to our mission of excellence. We provide comprehensive training, career advancement opportunities, and a collaborative workplace culture that values growth and innovation.
What We Offer:
- Comprehensive 8-week paid training program
- Clear career path with promotion opportunities
- Health, dental, and vision benefits
- 401(k) with company matching
- Paid time off and holidays
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions and resolve issues using our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Meet daily performance metrics including response times and satisfaction scores
- Identify opportunities for process improvements and share feedback
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- No prior experience required – we train all team members!
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Proficiency with basic computer applications and willingness to learn new software
- Ability to remain calm and professional in high-pressure situations
- Positive attitude and dedication to customer satisfaction
- Reliable internet connection for remote work flexibility (2 days/week in-office)