Job Description
Launch your career in Austin with our comprehensive training program! Austin Tech Solutions is seeking motivated Entry-Level Customer Service Specialists to join our dynamic team. This full-time role offers paid training, competitive benefits, and weekend shift flexibility (Fri-Sun 10am-6pm). Perfect for recent graduates or career changers with no prior experience required. Work in our modern downtown office while developing valuable tech support and communication skills. Join our growth-focused culture where your development is prioritized!
Responsibilities
- Provide exceptional customer support via phone, email, and chat during weekend shifts
- Master company products/services through structured training program
- Document customer interactions using CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing skill development workshops
- Support weekend operational initiatives and special projects
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- No experience required – comprehensive training provided
- Strong communication skills and customer-first mindset
- Ability to work flexible weekend schedule (Fri-Sun)
- Basic computer proficiency with willingness to learn new systems
- Problem-solving aptitude and attention to detail
- Reliable transportation to downtown Austin location
- Positive attitude and eagerness to grow professionally