Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and kickstart your career in Baltimore! We're seeking motivated individuals with a passion for helping others and a drive to grow. Enjoy the security of full-time employment with weekly paychecks, comprehensive training, and a supportive work environment. This role offers a clear path for advancement into leadership positions within 12-18 months. Benefit from our industry-leading benefits package including health insurance, paid time off, and retirement savings options. Located in the heart of Baltimore's thriving business district, our modern office provides a collaborative atmosphere where your contributions make a real impact.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and accuracy
- Process orders, returns, and exchanges using our proprietary CRM system
- Collaborate with team members to resolve complex customer issues
- Maintain detailed customer records and documentation
- Participate in weekly performance reviews and skill development sessions
- Contribute to team goals by meeting key performance indicators
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or retail experience
- Proficient in Microsoft Office Suite and basic computer skills
- Excellent verbal and written communication abilities
- Strong problem-solving and multitasking capabilities
- Ability to work flexible hours including weekends
- Valid Maryland driver's license (for occasional field visits)