Job Description
Launch your career with industry-leading training! Growth Dynamics Inc. is seeking motivated Entry-Level Customer Service Specialists in Detroit. No experience required – we provide comprehensive paid training to develop your skills in client relations, technical support, and CRM systems. Join our inclusive team and grow your career while serving Fortune 500 clients.
Responsibilities
- Delve into 4-week paid training program covering communication protocols, product knowledge, and software tools
- Handle customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions in Salesforce CRM while maintaining accuracy
- Collaborate with senior team members to resolve complex issues
- Meet performance metrics for resolution time and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong communication and active listening skills
- Adaptability to learn new technologies quickly
- Customer-focused mindset with problem-solving abilities
- Reliable internet connection for remote training components
- Basic computer proficiency (MS Office Suite)
- Positive attitude and team player mentality