Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and launch your career in Jacksonville's thriving business community! We're seeking motivated individuals with no prior experience to deliver exceptional client experiences. Enjoy comprehensive training, career growth opportunities, and a supportive work environment. If you're passionate about helping others and ready to build professional skills, we want you on our team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, resolve billing issues, and provide product information
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for response times and resolution rates
- Continuously improve knowledge of company products and services
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (degree not required)
- No prior experience necessary – we provide full training!
- Strong communication skills with clear speaking voice
- Basic computer proficiency and typing ability
- Positive attitude and eagerness to learn
- Ability to work in a fast-paced environment
- Reliable transportation to our Jacksonville office
- Passion for helping others and problem-solving