Job Description
Join our dynamic team at Georgia Innovations Group as an Entry-Level Customer Service Specialist! We're seeking passionate individuals with no prior experience to provide exceptional support to our growing client base. This full-time position offers comprehensive training and a clear career path in a thriving Atlanta-based company. Enjoy competitive benefits, a collaborative work environment, and the opportunity to develop valuable skills while making a real impact on our customers' experiences. If you're a motivated team player with excellent communication skills, we encourage you to apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently by following established protocols
- Document all interactions accurately in our CRM system
- Collaborate with team members to ensure consistent service quality
- Participate in ongoing training to enhance product knowledge and service skills
- Identify opportunities to improve customer experience workflows
- Meet and exceed monthly performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent (no prior experience required)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications (MS Office, email)
- Ability to work in a fast-paced environment with minimal supervision
- Positive attitude and willingness to learn new systems
- Reliable attendance and punctuality
- Valid authorization to work in the United States