Job Description
Join our dynamic team at Boston Innovations Group and launch your career in customer service! We're seeking motivated individuals with no prior experience to provide exceptional support to our clients. This full-time position includes comprehensive training, mentorship, and growth opportunities within our thriving Boston office. If you're a quick learner with a passion for helping others, we want you!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve technical issues using our knowledge base and ticketing system
- Document interactions accurately in CRM software
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics for response times and satisfaction
- Participate in continuous training to enhance product knowledge
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - training provided!
- Strong communication and active listening skills
- Proficient in basic computer applications
- Ability to work in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work flexibility
- Must be authorized to work in the United States