Job Description
Launch your career with Growth Horizons Inc., a leading customer experience innovator in Jacksonville! We're seeking enthusiastic individuals with no prior experience to join our dynamic team. Our comprehensive training program equips you with essential skills in communication, problem-solving, and CRM software. Enjoy a supportive work culture with growth opportunities, competitive benefits, and the chance to make a real impact. Join us in transforming how businesses connect with their customers!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics for quality and speed
- Continuously improve product knowledge through training
- Provide feedback to enhance customer experience processes
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary - we provide full training!
- Strong verbal and written communication skills
- Basic computer proficiency with willingness to learn software
- Ability to work in a fast-paced team environment
- Positive attitude with customer-first mindset
- Reliable attendance and punctuality
- Problem-solving aptitude and attention to detail