Job Description
Launch your career with Detroit Tech Solutions! We're seeking passionate individuals for our entry-level Customer Service Specialist role – no experience required. Join our dynamic team in the heart of Detroit and gain hands-on training in customer engagement, problem-solving, and digital tools. This full-time position offers competitive pay, comprehensive benefits, and clear growth pathways into tech and operations roles. Our inclusive culture values fresh perspectives and provides mentorship to help you thrive. If you're ready to build a professional foundation in one of America's most vibrant cities, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with team members to resolve escalated issues efficiently
- Participate in ongoing training programs to master product knowledge
- Support cross-functional projects in marketing and sales departments
- Meet daily performance metrics for response time and customer satisfaction
- Contribute to process improvement initiatives for better service delivery
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer literacy and willingness to learn new software
- Reliable transportation to our downtown Detroit location
- Positive attitude and commitment to teamwork
- Ability to work flexible hours including weekends as needed
- Passion for customer service and continuous learning