Job Description
Join our dynamic team at Heartland Solutions Group as an Entry-Level Customer Service Specialist! This part-time role is perfect for motivated individuals starting their career in Wichita's thriving business community. You'll be the face of our company, delivering exceptional service while gaining valuable professional experience. Enjoy flexible scheduling, comprehensive training, and a supportive environment that values your growth. If you're passionate about helping others and eager to develop new skills, this is your opportunity to shine!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and account modifications using our CRM system
- Collaborate with team members to resolve complex customer issues efficiently
- Document all interactions accurately in our customer database
- Contribute to continuous improvement of customer service processes
- Represent company values in every customer interaction
Qualifications
- High school diploma or equivalent required (college students encouraged to apply)
- Strong communication skills with clear verbal and written abilities
- Basic computer proficiency and willingness to learn new software
- Exceptional problem-solving and multitasking capabilities
- Positive attitude and commitment to outstanding customer experiences
- Availability to work evenings and weekends (20-25 hours/week)
- No prior experience necessary - comprehensive training provided