Job Description
Join Georgia Solutions Group as an Entry-Level Customer Service Specialist and launch your career in a dynamic, supportive environment. We're seeking motivated individuals with strong communication skills to assist our diverse client base. This part-time role offers flexible scheduling and comprehensive training, making it perfect for students or career changers. Enjoy competitive pay, growth opportunities, and a collaborative team atmosphere while developing valuable professional skills.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge
- Meet daily performance metrics for response times and resolution rates
- Identify opportunities to upsell products/services when appropriate
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and patience
- Basic computer proficiency with Microsoft Office Suite
- Ability to work flexible hours including weekends
- Previous customer service experience preferred but not required
- Positive attitude and willingness to learn
- Reliable transportation for occasional team meetings