Job Description
Join our dynamic team in Jacksonville as a Customer Service Specialist with immediate start and comprehensive training! No prior experience required – we provide paid onboarding in communication systems, CRM software, and client retention strategies. This full-time position offers career advancement opportunities and benefits including health insurance and retirement plans. Be part of a company invested in your growth while serving diverse clients across Florida.
Responsibilities
- Manage inbound/outbound customer communications via phone, email, and chat
- Utilize CRM software to document interactions and resolve issues
- Process orders and transactions with precision
- Collaborate with team to improve service quality metrics
- Participate in bi-weekly training sessions for skill development
- Meet daily performance goals for customer satisfaction
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and problem-solving abilities
- Basic computer literacy with willingness to learn new software
- Positive attitude and team-oriented mindset
- Reliable transportation to our Jacksonville office
- Ability to work flexible hours including weekends
- Pass background check and drug screening