Job Description
Join Georgia Tech Solutions' dynamic team as an Entry-Level Customer Service Specialist! We're hiring immediately for motivated individuals ready to start their career tomorrow. No prior experience required – we provide comprehensive training and growth opportunities. Enjoy competitive compensation, benefits, and a collaborative work environment in Atlanta's thriving tech hub.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues using our proprietary CRM system
- Document interactions accurately in customer databases
- Collaborate with technical teams to escalate complex problems
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong verbal/written communication skills
- Proficient in Microsoft Office and web applications
- Ability to multitask in fast-paced environments
- Positive attitude with customer-first mindset
- Basic technical troubleshooting aptitude
- Reliable transportation to Atlanta office