Job Description
Join our dynamic team as an Entry Level Customer Service Specialist at Houston Solutions Group! We're seeking motivated individuals with no prior experience to deliver exceptional customer experiences. Enjoy weekly pay, comprehensive training, and a supportive environment designed for career growth. If you're passionate about helping others and eager to start your professional journey, this is your opportunity!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues efficiently using our CRM system
- Process orders, returns, and exchanges accurately
- Document all customer interactions in our database
- Collaborate with team members to improve service quality
- Meet performance metrics for call handling and resolution times
- Participate in weekly training sessions to enhance skills
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Positive attitude and problem-solving mindset
- Ability to work flexible hours including weekends
- Must pass background check and drug screening
- Reliable transportation to our Houston office