Job Description
Start your career tomorrow with Horizon Solutions Group! We're seeking motivated entry-level professionals to join our Long Beach customer service team. No experience needed – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your success is our priority. Join us in delivering exceptional service to clients across California!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with accuracy
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics and quality standards
- Contribute to process improvement initiatives
- Participate in ongoing training and development
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills
- Positive attitude and willingness to learn
- Reliable transportation to Long Beach office
- Must pass background check and drug screening