Job Description
Launch your career with Coastal Solutions Group! We're seeking motivated entry-level professionals to join our dynamic customer service team in Virginia Beach. This immediate hire opportunity offers comprehensive training, career growth pathways, and a supportive environment where your talents can shine. Enjoy competitive benefits, flexible scheduling options, and the chance to build meaningful client relationships while working with industry-leading technology. Join our award-winning team today and start your journey toward professional success!
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat
- Resolve client inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to optimize service processes
- Meet monthly performance metrics for response times
- Contribute to continuous improvement initiatives
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong communication and problem-solving skills
- Proficient in Microsoft Office and web applications
- Ability to multitask in fast-paced environments
- Positive attitude with client-focused mindset
- Reliable transportation to our Virginia Beach office
- Flexible availability for evening/weekend shifts