Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist! We're urgently seeking motivated individuals in Charlotte, NC with no prior experience to launch their careers. Enjoy comprehensive paid training, competitive benefits, and a supportive environment designed for growth. This is your chance to build foundational skills in communication, problem-solving, and client relations while contributing to a thriving tech solutions company. Perfect for recent graduates or career changers looking to start fresh!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve basic technical issues and escalate complex cases to senior team members
- Maintain accurate customer records in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Continuously improve product knowledge through ongoing training modules
- Support marketing initiatives by gathering customer feedback
- Meet daily performance metrics for response time and resolution
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (recent graduates encouraged)
- Excellent verbal and written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency in basic computer applications (Microsoft Office Suite)
- Ability to work in a fast-paced environment with adaptability
- Valid driver's license for occasional client meetings
- Passion for helping others and learning new technologies