Job Description
Join Miami's fastest-growing tech startup as an Entry-Level Customer Service Specialist! No experience required—just your passion for helping others and a desire to launch your career in a dynamic environment. We provide comprehensive training and mentorship to set you up for success. Work in our modern downtown Miami office with competitive benefits, growth opportunities, and a team that values your unique perspective.
Why You'll Love Working With Us:
- Industry-leading onboarding program with paid training
- Career advancement pathways into sales, marketing, and operations
- Collaborative culture focused on innovation and employee growth
- Competitive salary plus performance bonuses
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex issues
- Participate in daily training sessions to enhance product knowledge
- Contribute ideas to improve customer experience workflows
- Meet daily performance metrics for response time and resolution
- Support marketing initiatives during promotional periods
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Excellent communication skills and positive attitude
- Ability to learn new technologies quickly
- Strong problem-solving mindset
- Reliable internet connection for hybrid work flexibility
- Basic computer proficiency with MS Office Suite
- Availability to work weekdays and occasional weekends
- Passion for customer service and personal growth