Job Description
Launch your career with Growth Academy Inc. – a leader in professional development! We're seeking motivated individuals for our Entry-Level Customer Service Specialist role in San Francisco. No experience required – we provide comprehensive paid training to ensure your success!
This part-time position offers flexible hours (20-25 hrs/week) and includes full benefits after 90 days. Join a supportive team dedicated to helping you grow professionally while making a real impact on our clients' experience.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot technical issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Complete certification training modules within 30 days
- Identify upsell opportunities for premium services
- Participate in weekly performance reviews
Qualifications
- High school diploma or equivalent (required)
- Strong verbal and written communication skills
- Basic computer proficiency (Microsoft Suite)
- Ability to work flexible hours (evenings/weekends)
- Positive attitude with problem-solving mindset
- Valid CA driver's license (for occasional client visits)
- No prior experience necessary – training provided!