Job Description
Join our dynamic team at Horizon Solutions Group and kickstart your career tomorrow! We're seeking motivated Entry Level Customer Service Specialists to deliver exceptional experiences for our clients. This flexible part-time opportunity offers comprehensive training and growth potential in a supportive environment. Perfect for recent graduates or career changers looking to develop valuable communication and problem-solving skills while making a real impact.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system and knowledge base
- Process orders, returns, and account modifications accurately
- Document all interactions and maintain detailed case notes
- Collaborate with team members to resolve complex customer scenarios
- Meet key performance metrics including response time and resolution rate
- Identify opportunities to improve customer experience processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications (MS Office, email)
- Previous customer service experience a plus but not required
- Ability to work flexible hours including evenings and weekends
- Positive attitude with a passion for helping others
- Quick learner with adaptability to new systems and processes