Job Description
Launch your career with Apex Solutions Group! We're seeking motivated individuals for our full-time Customer Service Specialist role in Jacksonville, FL. No prior experience required – we provide comprehensive training to help you succeed. Join a dynamic team supporting Fortune 500 clients with exceptional service and growth opportunities. Enjoy competitive pay, benefits, and a supportive work environment designed for professional development.
Responsibilities
- Deliver outstanding customer support via phone, email, and chat
- Resolve inquiries efficiently using our CRM system
- Document interactions and maintain accurate records
- Collaborate with team members to enhance service quality
- Adhere to company policies and compliance standards
- Participate in ongoing training programs
- Identify and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer proficiency
- Ability to work flexible hours including weekends
- Positive attitude and willingness to learn
- Attention to detail and organizational skills
- Team player with customer-focused mindset