Job Description
Launch your career with Nexus Solutions Group! We're seeking motivated individuals for our full-time Customer Service Specialist role in Jacksonville. No experience required – we provide comprehensive training and growth opportunities. Join our dynamic team where your communication skills and positive attitude will shine. Enjoy competitive pay, benefits, and a supportive environment designed to help you thrive professionally.
What You'll Gain:
- Full-time position with stability and growth potential
- Paid training program covering industry best practices
- Health, dental, and vision insurance options
- 401(k) with company matching
- Clear career advancement pathways
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in our CRM system
- Collaborate with team members to ensure seamless service
- Adhere to company policies and compliance standards
- Continuously improve product knowledge
- Identify opportunities to enhance customer experience
- Participate in team training sessions
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – training provided
- Strong verbal communication skills
- Basic computer proficiency
- Positive attitude and customer-focused mindset
- Ability to multitask in a fast-paced environment
- Reliable transportation to our Jacksonville office
- Must pass background check