Job Description
Join our dynamic team in Charlotte, NC as an Entry-Level Customer Service Specialist! We're urgently seeking motivated individuals with no prior experience – comprehensive training is provided. This is your gateway to a rewarding career in the tech industry with growth opportunities into sales, support, and account management roles. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in one of America's fastest-growing tech hubs.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Process orders and resolve technical inquiries using CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and maintain accurate customer records
- Participate in ongoing training to master product knowledge and service protocols
- Identify upsell opportunities and contribute to revenue growth
- Adapt to evolving technologies and industry best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- No experience necessary – training provided
- Strong communication and problem-solving skills
- Proficient with basic computer applications
- Ability to work flexible hours including evenings/weekends
- Customer-focused mindset with patience and empathy
- Valid North Carolina driver's license (if field visits required)
- Pass background check and drug screening