Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist! No experience needed – we provide comprehensive paid training to launch your career in customer success. At Coastal Growth Partners, we invest in our people through structured onboarding, mentorship programs, and clear growth pathways. Enjoy competitive pay, comprehensive benefits (health/dental/vision), and a vibrant workplace culture in the heart of Long Beach. Perfect for recent graduates or career changers eager to build professional skills while making a tangible impact.
Responsibilities
- Delocate exceptional customer support via phone, email, and chat channels
- Resolve inquiries and troubleshoot issues using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with cross-functional teams to enhance service delivery
- Meet/exceed performance metrics for response times and resolution rates
- Participate in ongoing training to refine product knowledge
- Identify opportunities to improve customer experience workflows
Qualifications
- No prior experience required – we train motivated candidates
- High school diploma or equivalent (college graduates encouraged)
- Strong verbal/written communication skills
- Basic computer proficiency with willingness to learn new software
- Positive attitude and problem-solving mindset
- Ability to work 40 hours/week on flexible schedule (some weekends)
- Valid California ID for onboarding requirements