Job Description
Join our dynamic team at Apex Solutions Group where your career begins with comprehensive paid training! We're seeking motivated individuals for our Entry-Level Customer Service Specialist role in Charlotte. No prior experience required – we invest in your growth through our industry-leading onboarding program. Enjoy competitive pay, benefits, and a clear path to advancement in a supportive, fast-paced environment.
Responsibilities
- Delocate exceptional customer support via phone, email, and chat channels
- Process orders and resolve inquiries using our proprietary CRM system
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions and maintain accurate client records
- Participate in ongoing training modules to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and problem-solving abilities
- Proficient in Microsoft Office suite
- Ability to work flexible shifts (including weekends)
- Passion for customer excellence and continuous learning
- Valid North Carolina driver's license (if applicable to role)
- Basic typing skills (35+ WPM)