Job Description
Launch your career with our comprehensive paid training program! Capital Growth Solutions is seeking motivated Entry-Level Customer Service Specialists to join our dynamic team in Washington DC. No prior experience required – we provide all the tools and mentorship you need to succeed. Enjoy competitive pay, full benefits, and a clear career growth path in our supportive environment.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Process transactions and resolve client inquiries efficiently
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to resolve complex issues
- Participate in ongoing training to enhance product knowledge and skills
- Meet performance metrics for response time and resolution quality
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong communication and problem-solving abilities
- Proficiency with Microsoft Office Suite
- Customer-focused mindset with patience and empathy
- Ability to work in a fast-paced team environment
- Willingness to learn new technologies and systems
- Reliable transportation to downtown DC office